Legal Documents

Mustbet Terms & Conditions — Applicable to All Users

Please read these Terms & Conditions carefully before using mustbet. Everything is written in plain language to ensure there is no confusion.

Last Updated: January 2026  |  Effective Date: 1 January 2026

Why mustbet's Terms & Conditions Matter

These Terms & Conditions form a transparent agreement between mustbet and its users. Both your rights and responsibilities are laid out in full here.

Written entirely in English

Mustbet's Terms & Conditions are written entirely in plain Bengali — no complex legal jargon, just clear and straightforward language.

Your Rights Reserved

Mustbet's terms and conditions are designed to protect users' interests. We have clear policies to safeguard your account, winnings, and personal information.

No Hidden Terms

Mustbet believes in full transparency. The rules for bonuses, withdrawals, and account closures are all clearly stated here.

Age Verification Policy

Mustbet strictly enforces an 18+ policy. We are committed to protecting minors, and there are no exceptions on this.

Regular Updates

Mustbet's Terms & Conditions are reviewed and updated regularly. Users will be notified before any changes take effect.

Support Always Within Reach

If any term is unclear, mustbet's support team is available 24/7 to help. No question is too small.


By creating or using an account on mustbet, you confirm that you have read and fully agreed to these Terms & Conditions. If you disagree with any term, please do not use mustbet.

1 General Terms & Introduction

These Terms & Conditions form a binding agreement between mustbet (hereinafter referred to as "the Company" or "mustbet") and every user of the mustbet platform. By accessing mustbet's website, mobile app, or any digital platform, you automatically agree to these Terms & Conditions.

Mustbet operates an online betting and gaming platform for sports fans in Bangladesh. Access to our services is available only to individuals who meet all the requirements set out in these Terms & Conditions.

These Terms & Conditions are published in Bengali. In the event of any ambiguity in a translation, the Bengali version shall be considered the definitive text.

2 Account Registration & Verification

2.1 Registration Process

To open an account on mustbet, you must provide accurate and complete information. Registering with false or incomplete details is not permitted. Each individual may only hold one account.

2.2 Information Verification

Mustbet reserves the right to verify a user's identity at any time. A national ID, passport, or birth certificate may be requested for verification purposes. Withdrawals may be restricted until verification is complete.

  • Each user is permitted one account only
  • Multiple accounts on the same device, IP address, or payment method are not permitted
  • Keeping your account password confidential is your responsibility
  • Accounts cannot be transferred or sold to another person
If multiple accounts are detected, all of them will be immediately closed and all balances may be forfeited.

3 Age & Eligibility Requirements

Mustbet strictly provides its services to individuals aged 18 and above. Account registration or betting by minors is strictly prohibited.

During registration, you must confirm that:

  • You are at least 18 years of age
  • You are betting in your own name and with your own funds
  • You are of sound mind and are using this platform of your own free will
  • Online betting is legal in your area

Mustbet reserves the right to temporarily suspend any account where age verification issues arise.

4 Deposit & Withdrawal Policy

4.1 Deposit

Mustbet supports deposits via multiple payment methods, including bKash, Nagad, and Rocket. Deposits are generally processed instantly. The minimum deposit amount is ৳200.

4.2 Withdrawal

Full account verification is required before withdrawing winnings. Standard withdrawals are processed within 24 hours. Minimum withdrawal amount is ৳500.

  • Withdrawals can only be made to the same payment method used for the deposit
  • Wagering requirements must be met before bonus funds can be withdrawn
  • Withdrawals may be placed on hold pending verification for any suspicious transactions
  • A maximum daily withdrawal limit applies — visit the Help Center for details
mustbet never charges any separate fees for transactions. However, your payment provider may apply their own charges.

5 Betting Rules

5.1 Bet Acceptance

All bets on mustbet are accepted in accordance with the platform's rules. mustbet reserves the right to void any bet accepted at incorrect odds due to a technical error.

5.2 Live Betting

Mustbet is not responsible for bets not being accurately reflected due to internet delays during live betting. Odds on live matches may change at any time.

5.3 Match Cancellation or Postponement

If an event is cancelled, bets are generally refunded. However, specific markets may have different rules, which will be noted on the event page.

  • Once a bet is confirmed, it cannot be changed or cancelled
  • The cashout feature, where available, may be used under specific conditions
  • If match-fixing is detected in any event, all related bets may be voided

6 Bonus & Promotion Terms

Mustbet regularly offers a variety of bonuses and promotional deals. Each bonus comes with its own terms, clearly outlined on the offer page.

6.1 Welcome Bonus

New members may receive a welcome bonus on their first deposit. Specific wagering requirements must be met before the bonus can be used.

6.2 General Bonus Rules

  • Each promotion can only be used once per person
  • Bonus funds cannot be withdrawn directly — wagering requirements must be completed first
  • Creating fake accounts to exploit bonuses is strictly prohibited
  • Mustbet reserves the right to modify or cancel any bonus offer at any time
  • Expired bonuses are automatically cancelled
If bonus abuse is detected, the account may be suspended and any associated winnings forfeited.

7 Responsible Gaming Policy

Mustbet believes betting should be a form of entertainment — not a source of financial stress or emotional hardship. We are fully committed to responsible gaming.

Mustbet provides the following security measures:

  • Deposit Limit: Daily, weekly, or monthly deposit limits can be set
  • Self-Exclusion: Your account can be temporarily deactivated for a set period
  • Cooling-Off Period: Breaks of 24 hours up to 30 days are available
  • Reality Check: Session time reminders will be provided at regular intervals

If you feel you are losing control of your betting habits, please visit our Responsible Play visit the page or contact our Help Center.

8 Prohibited Activities

The following activities are strictly prohibited on the mustbet platform. Any violation will result in immediate account closure and may lead to legal action.

  • Money laundering or transactions involving illegal funds
  • Account hacking or unauthorized access to another user's account
  • Using bots, automated software, or artificial intelligence to gain a betting advantage
  • Match fixing or betting using insider information
  • Bonus abuse through multiple accounts
  • Any form of fraud or manipulation within the mustbet system
  • Harassing other users or spreading false information

9 Privacy & Data Protection

Mustbet takes the protection of your personal information very seriously. To learn more about how we collect, use, and store your data, Privacy Policy View page.

In summary, mustbet uses your information to:

  • Never sold to third parties
  • Used solely for service improvement and legal compliance
  • Secured with SSL encryption
  • Allows deletion upon your request (subject to certain conditions)

10 Account Closure & Suspension

10.1 Closure at User Request

Any user may close their account at any time. Available balances should be withdrawn before the account is closed.

10.2 Closure by mustbet

Mustbet reserves the right to close or suspend any account for the following reasons:

  • Breach of Terms & Conditions
  • Registration using false information
  • Fraudulent Activities
  • If found to be an underage user
  • As directed by legal or regulatory authorities
To appeal an account closure, please contact our Help Center. If valid grounds are provided, a decision will be communicated within 7 business days.

11 Limitation of Liability

Mustbet provides its platform on an "as is" basis. mustbet is not liable for the following:

  • Missed bets due to loss of internet connection
  • Delays or errors caused by third-party payment services
  • Data loss due to unforeseen technical issues
  • Account security failure due to the user's own negligence

That said, mustbet is always committed to maintaining the highest technical standards and to resolving any issues promptly.

12 Rule Changes & Updates

Mustbet may update these Terms & Conditions as needed. Users will be notified of any significant changes via email or in-app notification in advance.

Continuing to use mustbet after an update constitutes acceptance of the revised terms. We recommend visiting this page regularly.

For any questions or complaints, please contact us: support@mustbet.bet


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