Data Protection

Mustbet Privacy Policy — Your Data Is Safe With Us

We are fully transparent about how your personal data is collected, used, and protected on mustbet. This Privacy Policy is written in plain, easy-to-understand language.

Last Updated: January 2026  |  Effective Date: 1 January 2026

How mustbet Protects Your Privacy

We believe your personal data belongs to you. mustbet protects that data using the highest standards of technology and policy.

SSL Encryption

All data transfers on the mustbet platform are secured with 256-bit SSL encryption, ensuring no one can intercept your information in transit.

Data Is Never Sold

Mustbet never sells your personal data to third parties. Your data is not shared with advertising companies either.

In Your Control

On mustbet, you can request to view, correct, or delete your data at any time. Your data belongs to you.

Secure Servers

Your data is stored exclusively on secure, authorized servers. We conduct regular security audits to keep our systems up to date.

Minimal Data Collection

Mustbet only collects data that is strictly necessary to provide its services. No unnecessary personal information is requested.

Immediate Breach Notification

In the event of a data breach, we notify affected users within 72 hours and take immediate steps to resolve the issue.


1 Introduction & Scope

Mustbet is an online betting and gaming platform serving sports fans in Bangladesh. This Privacy Policy applies to the mustbet website, mobile app, and all digital services. By registering with or using mustbet, you agree to the terms of this Privacy Policy.

The core purpose of our Privacy Policy is to clearly inform you about what data mustbet collects, why it is collected, and how it is used. We believe transparency is the best policy, which is why this document is written in plain language so every user can fully understand it.

This policy is built in accordance with Bangladesh's applicable data protection laws and international best practices. Please read it carefully before using any mustbet service.

This Privacy Policy works in conjunction with mustbet's Terms & Conditions Reading both documents together will give you a clear understanding of your rights and responsibilities.

2 What Data We Collect

Mustbet only collects the data it needs. Below is a detailed breakdown of what information is collected and under what circumstances.

2.1 Registration Information

  • Full name & date of birth
  • Mobile Number & Email Address
  • Residential address (district/division)
  • Payment method details (bKash/Nagad number, etc.)

2.2 Identity Verification Information (KYC)

  • Copy of national ID or passport
  • Selfie or live verification photo
  • Proof of address (where applicable)

2.3 Automatically Collected Information

Data Type Why It Is Collected
IP Address Security & Fraud Prevention
Device information (OS, browser) Improving Platform Experience
Login time & session data Account Security
Betting & Gaming History Account Management & Dispute Resolution
Transaction Records Financial Security & Legal Compliance
mustbet never stores your full payment card number or bank PIN. Payment information is always held in encrypted form.

3 Purpose of Data Use

Mustbet uses your data for specific, legitimate purposes only. We never use it in ways that haven't been communicated to you in advance.

  • Account Management: To create, manage, and secure your account.
  • Transaction Processing: To process deposits, withdrawals, and bonus payments.
  • Customer Support: To resolve your questions, complaints, or issues.
  • Security & Fraud Prevention: To detect suspicious activity.
  • Legal Compliance: To meet regulatory authority requirements.
  • Service Improvement: To improve the platform and enhance user experience.
  • Promotional Communications: To send you offers and updates only with your consent.
  • Responsible Gaming: To detect and assist with unusual betting patterns.

Mustbet never uses your data for profiling or automated decision-making that could be harmful to you. If you no longer wish to receive promotional emails or SMS, you can unsubscribe at any time.

4 Data Sharing Policy

Mustbet never sells your personal information. However, in certain circumstances, it may be necessary to share data with trusted third parties.

4.1 Who We May Share Data With

  • Payment Providers: bKash, Nagad, Rocket — to process transactions
  • Identity Verification Services: To complete the KYC process
  • Technology Partners: For platform operations (under confidential contractual terms)
  • Law Enforcement Agencies: When required by legal order or investigation

4.2 Never Shared

  • To advertising or marketing companies
  • On social media platforms
  • For any commercial purpose without your consent

Before sharing data with any third party, mustbet ensures they follow the same standard of privacy protection. Their use of your data is restricted through contractual obligations.

In the event of a business merger or acquisition, mustbet will notify users in advance and ensure continuity of data protection.

5 Cookies & Tracking Technologies

The mustbet website and app use cookies and similar tracking technologies to enhance your experience and maintain platform security.

5.1 Cookies We Use

Cookie Types Purpose Duration
Essential Cookies Login Sessions & Security Deleted at end of session
Functional Cookies Remembering language and preferences 30 Days
Analytics Cookies Site Usage Analytics 6 months

5.2 Cookie Controls

You can disable or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some mustbet features to not function properly.

6 Data Retention Period

Mustbet does not retain your data longer than necessary. However, certain information must be kept for a specified period to meet legal and regulatory requirements.

  • Account Information: For the duration of active account and 5 years after closure
  • Transaction Records: 7 years after the last transaction (in accordance with financial regulations)
  • KYC Documents: 5 years after account closure
  • Cookie & Analytics Data: Up to 12 Months
  • Customer Support Communications: 2 years after issue resolution

Once the retention period expires, data is securely deleted or anonymized so that no individual can be identified.

7 Your Rights

Every mustbet user has the following rights regarding their personal data. To exercise any of these rights, please contact our support center.

Right to Access

You have the right to know what information mustbet holds about you. We will provide this information within 30 days of your request.

Right to Rectification

You have the right to correct any inaccuracies in your information. This can be done directly through Profile Settings or by contacting us.

Right to Erasure

Under certain conditions, you may request that your data be deleted. However, some data may need to be retained due to legal obligations.

Right to Restrict Processing

You may request that we restrict the processing of your information under certain circumstances.

Right to Data Portability

You have the right to receive your personal data in a structured, portable format.

Right to Withdraw Consent

You may withdraw consent for promotional communications or optional data processing at any time.


8 Children's Privacy

Mustbet is strictly for users aged 18 and above. We do not knowingly collect information from minors. If a user is found to be underage, their account will be immediately closed and all associated data will be deleted.

If parents believe their child is using mustbet, they should immediately support@mustbet.bet Please reach out to us at the address provided and we will take prompt action.

9 Changes to Privacy Policy

Mustbet may update this Privacy Policy as needed. Users will be notified of any significant changes via email or in-app notification at least 14 days before they take effect.

Minor updates (such as spelling corrections or clarifications) may be made without prior notice. The date of any change will always be shown at the top of the page. Continued use of mustbet after a new policy takes effect will be considered your acceptance of the updated terms.

The latest version of the Privacy Policy is always available on this page. We recommend checking back regularly.

10 Contact

For any questions, requests, or complaints regarding our privacy policy, please contact mustbet's data protection team.

To exercise your privacy rights, please email us with your registered mobile number and details of your request. Once your identity is verified, we will take action as promptly as possible.


Play Safe on mustbet, Enjoy With Peace of Mind

Enjoy the best betting experience with your data fully protected. Register now and claim your welcome bonus.

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